Terms of Use


This version of these terms of use are effective from 4 August 2020. The Privacy Notice, which forms part of these terms, was updated on 5 July 2023.

Please click here to see a summary of the key changes from the previous version which was effective from 21 January 2019.

These terms of use (together with our Privacy Notice and our Acceptable Use Policy referred to below) set out the terms on which you may make use of our website www.ddhub.co.uk and our interactive services (together called “our services”), whether as:

  • a guest visitor to our public website, or
  • a Registered User, or
  • a Subscriber User, or
  • a Widget User.

(These types of user are as described in Purpose of our services, below)

Use of our services includes accessing, browsing, or registering to use our website, interacting with it or entering data into it.

Please read these terms of use carefully before you start to use our services, as these will apply to your use of our services. We recommend that you download or print a copy of this for future reference.

By using our services, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our services.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our services:

  • Our Privacy Notice, which sets out the terms on which we process any personal data or other data we collect from you, or that you provide to us.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our services. When using our services, you must comply with this Acceptable Use Policy. By entering data on our services, you warrant that all data provided by you is accurate.

Information about us

www.ddhub.co.uk is a site operated by DD Hub Limited (we or us). We are registered in England under company number 10024950 and we have our registered office at 2nd Floor The Royals, Altricham Road, Manchester M22 4BJ.

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page. If you are a Registered User or a Subscriber User, we will tell you of any change next time you log in and ask you to agree to the amended terms.

If you are a Guest user, please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our services

We may update our services from time to time and may change the content at any time.

Accessing our services

You can browse many pages on our website free of charge, although some content is available only to Registered Users or to Subscriber Users (see Purpose of our services, below) who login to the website, in which case a fee may be payable.

We do not guarantee that our services, or any content, will always be available or be uninterrupted. Access to our services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our services without notice. We will not be liable to you if for any reason our services are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our services.

You are also responsible for ensuring that all persons who access our services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our services are directed to business users (not private individuals) residing in the United Kingdom. We do not represent that content available on or through our services is appropriate or available in other locations. We may limit the availability of our services or any service or product described in our services to any person or geographic area at any time. If you choose to access our services from outside the United Kingdom, you do so at your own risk.

Purpose of our services

The primary purpose of our services is to provide information about products and services, and to streamline Request for Information (RFI) and Due Diligence (DD) processes when more detailed information about those products and services is required:

  • Firms wishing to research information about products or services (or to issue an RFI or DD questionnaire) can ask for appropriate individuals within the firm to have access to our services by each being set up as a “Registered User”.
  • Firms providing such information or responding to such questionnaires can ask to become subscribers to our services and publish responses to questions. Each individual within a subscriber firm who has login access to our services is called a “Subscriber User”.
  • A subscriber firm may choose to make the information we hold about their products or services available via a link on its own website, using an iFrame “Widget”. A user who accesses data via such a link is called a “Widget User”.

Some pages of our website may be accessed without any login and we refer to this as our public website.

Using our services

If you are a Registered User or a Subscriber User, a Help Guide is available via the Help menu which explains our services, and how to use them, in more detail.

You agree that you will use our services only in accordance with the Help Guide relevant to your role.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures to log in to our services, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@ddhub.co.uk.

Managing other users

If you are a Registered User or a Subscriber User, you may have the ability to set up other colleagues in your firm as Registered Users or Subscriber Users and may manage the access rights of those other users. In this case, you must ensure that you review those access rights regularly so that, if a user no longer needs access (or should not have continued access) that user’s rights are amended or withdrawn promptly, and you agree that you will do this.

Intellectual property rights

Our public website

We are the owner or the licensee of all intellectual property rights in our public website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our public website as a record of the information which was displayed.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our services must always be acknowledged.

Where a login is required

We are the owner or the licensee of the intellectual property rights in respect of designs, layouts and the user interface of the parts of our services for which a login is required. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Information provided by a Subscriber firm may be used only for the purpose of assessing that firm as a prospective supplier of services. You must not use any part of the content on our services for any other commercial purposes without obtaining a licence to do so from us or our licensors, or from the Subscriber firm as appropriate.

If you print off, copy or download any part of our services in breach of these terms of use, your right to use our services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our services are provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our services.

Where information has been provided by subscribers, that information is published on an “as is” basis and we make no representations, warranties or guarantees, whether express or implied, that such content is accurate, complete or up-to-date.

Although we make reasonable efforts to update the information on our services, we similarly make no representations, warranties or guarantees, whether express or implied, that the content on our services are accurate, complete or up-to-date.

Entering data onto our services

If you are a Registered User, you may use our services to enter and hold data. For example, you can assess the responses given to your RFI or Due Diligence questions and the site will store that assessment for you and, on request, produce a report of your assessment.

If you are a Subscriber User, you are acting on behalf of a subscriber firm and:

  • you may enter, review or update information on the products and services your firm offers. By doing so, you agree that any such information you enter, review or update will, as far as reasonably possible, be complete, accurate and not misleading, and you authorise us to process it in accordance with the Help Guide;
  • you agree to keep any such information up-to-date;
  • where such information includes any personal data, you authorise us to process it in accordance with the Help Guide and Privacy Notice;
  • where any such information includes a logo or other intellectual property, you licence us to display it in our services, in accordance with the Help Guide.

We will keep a record of the data you enter so that you can refer to it at a later time. We will also keep backups, but we will not be responsible if data becomes corrupted or lost and our liability to you will be as described under Limitation of our liability.

Uploading content to our services

Whenever you make use of a feature that allows you to enter data into our services, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our services.

We have the right to remove any posting you make on our services if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our services do not represent our views or values.

Use and disclosure of your data

Our Privacy Notice sets out what personal data we may hold about you, how we use that data, and our lawful basis for doing so. It also explains your rights in respect of your personal data. Please read it carefully and ask us if you have any questions.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our services or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our services; or
  • use of or reliance on any content displayed on our services.

If you are a business user, please note that in particular, by using our services you agree that we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our services or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our services. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We take appropriate steps to ensure the safety and security of our website but do not guarantee that our services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our services. You should use your own virus protection software.

You must not misuse our services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our services, the server on which our services are hosted or any server, computer or database connected to our services. You must not attack our services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our services will cease immediately.

Linking to our services

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Unless we have specifically agreed this with you, our services must not be framed on any other site, nor may you create a link to any part of our services other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our services other than that set out above, please contact help@ddhub.co.uk.

Third party links and resources in our services

Where our services contain links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

These terms of use, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email help@ddhub.co.uk.

Thank you for visiting our website and using our services.

This version: 2.00 4 August 2020